Boston Preferred Car Service

Transportation Service Policies

Logan Airport Pickup Instructions

In accordance with Massport regulations, passengers must meet their chauffeur at the designated Limo Stand / LIMOS pickup area unless an Inside Meet & Greet service has been specifically arranged.

Waiting Time Policy

Applies to Point-to-Point Service.

For non-airport pickups, a 15-minute grace period applies after the scheduled pickup time.

After the applicable grace period expires, waiting time may be charged retroactively from the scheduled pickup time.

Waiting time is billed in 30-minute increments.

Airport & Cruise Terminal Grace Periods

• 30 minutes for domestic flight or cruise terminal pickups
• 60 minutes for international flight pickups
• 15 minutes for all other pickup locations

Customers are responsible for providing the correct airline and flight number so the chauffeur can monitor the flight arrival.

Train Stations

Train schedules cannot be reliably monitored. Waiting-time billing therefore begins at the scheduled pickup time.

Cancellation Policy

Customers are responsible for verifying that their cancellation has been received, processed, and confirmed before the applicable deadline.

Boston Preferred Car Service is not responsible for cancellation charges resulting from incorrect booking information, scheduling errors, double bookings, personal emergencies, connectivity issues, weather-related changes, or failure to obtain cancellation confirmation before the applicable deadline.

Point-to-Point Service Cancellations

Includes airport transfers. Applies to all vehicles except stretch limousines and buses.

• Reservations cancelled and confirmed 24 hours or more before the scheduled pickup time may be cancelled free of charge.
• Cancellations completed or confirmed within 24 hours of the scheduled pickup time will be charged in full.
• Round-trip reservations consist of separate service segments. Each reservation must be cancelled and confirmed separately.

Hourly Service Cancellations

Applies to all vehicles except stretch limousines and buses.

• 30% cancellation fee for cancellations made 72 to 48 hours before service
• 100% charge for cancellations made within 48 hours of service
• A cancellation is complete only after the customer receives a cancellation confirmation email from Boston Preferred Car Service
• Chargebacks from credit card issuing banks remain subject to these policies

Stretch Limousine & Bus Cancellations

• A 30% non-refundable deposit is charged at the time of booking
• Cancellations made within 7 days of service will result in a 100% charge
• A cancellation is complete only after the customer receives a cancellation confirmation email from Boston Preferred Car Service

Wedding & Prom Packages

Wedding and Prom packages are 100% non-refundable from the time of booking, regardless of whether the service is ultimately used.

Packages are billed garage-to-garage, beginning when the vehicle leaves our facility and ending when it returns.

No-Show Policy

A No-Show fee equal to the full trip cost plus applicable waiting time will be charged if the passenger fails to meet the chauffeur at the designated pickup location.

Fees & Surcharges

Early Morning Fee

Applies to services scheduled between 12:00 AM and 5:00 AM.

• $20 — 12:00 AM–1:00 AM and 4:00 AM–5:00 AM
• $30 — 1:00 AM–4:00 AM

Tolls

Tolls are charged separately at the applicable commercial rate, round trip where applicable.

Because the actual route may vary depending on traffic conditions and service requirements, toll charges may be calculated and added to the reservation after the trip has been completed.

Administration Fee

A $4.99 administration fee applies to reservations booked or modified by phone. Only one administration fee is charged per reservation. This fee may be avoided by booking online.

Parking & Out-of-Pocket Charges

Applicable expenses including parking, tolls, airport fees, and other service-related out-of-pocket charges will be billed to the customer.

Extra Stops

Additional stops during flat-rate Point-to-Point service are charged at $25 per stop when the stop is along the route and within the same town.

Holiday Surcharge

A $50 surcharge applies to services scheduled on:

• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas Day
• New Year's Day
• After 5:00 PM on Christmas Eve
• After 5:00 PM on New Year's Eve

Safety & Conduct

Boston Preferred Car Service reserves the right to terminate service without refund if the chauffeur or office determines that the behavior of a passenger or member of the passenger's party places the chauffeur, vehicle, passengers, or others at risk.

Service may also be terminated without refund if illegal substances are present in the vehicle.

Cleaning & Damage Fees

Customers are financially responsible for damage caused to the vehicle by themselves or members of their party.

• $500 for each seat or carpet burn
• $550 sanitation fee for excessive cleaning

Additional repair or replacement costs may apply when actual damage exceeds the amounts listed above.

Electronic Communications

By booking or using Boston Preferred Car Service, customers agree to receive service-related communications electronically.

These communications may be provided through:

• Email
• SMS/text messaging
• Reservation notifications
• Electronic confirmations

Electronic confirmations, notices, disclosures, and other service-related communications may satisfy applicable requirements that such communications be provided in writing.

SMS Communications

When you provide a mobile telephone number while making a reservation, you consent to receive service-related SMS messages from Boston Preferred Car Service.

Messages may include:

• Chauffeur status updates
• Chauffeur contact information
• Vehicle details
• Pickup instructions
• Location information
• Meeting instructions
• Reservation changes
• Service-related notifications

Automated and conversational SMS messages may be used for transportation-related communications.

Boston Preferred Car Service will not send marketing SMS messages without prior consent.

Message and data rates imposed by your wireless carrier may apply.

Service Interruptions & Circumstances Beyond Our Control

Boston Preferred Car Service is not responsible for delays, interruptions, or inability to perform caused by circumstances beyond our reasonable control, including:

• Severe weather
• Traffic conditions
• Road closures
• Accidents
• Unusual roadway conditions
• Airport or government restrictions
• Mechanical failures
• Events affecting safe or lawful transportation

Boston Preferred Car Service reserves the right to substitute a comparable vehicle when reasonably necessary.

If Boston Preferred Car Service is unable to perform the affected service, liability is limited to a refund of payments received for the affected reservation, to the extent permitted by applicable law.

Lost or Damaged Property

Boston Preferred Car Service is not responsible for lost, stolen, misplaced, or damaged luggage, personal belongings, or other property left in or around a vehicle.

Customers should inspect the vehicle before leaving it.

Website Terms of Use

The Boston Preferred Car Service website and online reservation services may be used only for lawful purposes.

Users may not:

• Provide knowingly false, fraudulent, or misleading information
• Attempt unauthorized access to accounts, systems, or networks
• Introduce viruses, malware, or harmful software
• Interfere with the operation or security of the website
• Infringe the rights of Boston Preferred Car Service or third parties
• Use the website for unlawful or abusive purposes
• Send unsolicited advertising or prohibited communications through the website

Boston Preferred Car Service reserves the right to restrict or terminate access to its website or online services when misuse is detected.

Account Security

If a customer is provided with an account, username, password, or other login credentials, the customer is responsible for maintaining the confidentiality of those credentials.

Customers should notify Boston Preferred Car Service promptly if unauthorized access or a security breach is suspected.

Intellectual Property

The Boston Preferred Car Service website, business name, logos, graphics, text, photographs, software, design elements, and other proprietary material may be protected by copyright, trademark, and other intellectual-property laws.

Content may not be copied, reproduced, republished, distributed, modified, or commercially used without appropriate authorization.

Third-Party Services & Links

Our website or communications may contain links to websites, payment systems, mapping services, reservation platforms, or other services operated by third parties.

Boston Preferred Car Service does not control those third-party services and is not responsible for their content, availability, security, privacy practices, or independent terms of use.

Warranty Disclaimer

The website and online services are provided on an "as is" and "as available" basis, subject to applicable law.

Boston Preferred Car Service does not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Nothing in this section limits rights that cannot legally be waived.

Limitation of Liability

To the extent permitted by applicable law, Boston Preferred Car Service will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website or transportation services.

Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Indemnification

To the extent permitted by applicable law, customers and website users agree to indemnify and hold Boston Preferred Car Service harmless from third-party claims, damages, losses, or reasonable expenses resulting from:

• Unlawful conduct
• Misuse of our services
• Misuse of our website
• Damage caused by a customer or passenger
• Violation of these terms
• Violation of another person's rights

Privacy

Boston Preferred Car Service may collect and use customer information as reasonably necessary to:

• Process reservations
• Provide transportation services
• Communicate with passengers
• Process payments
• Coordinate chauffeurs and vehicles
• Provide customer service
• Prevent fraud or misuse
• Maintain business records
• Comply with applicable legal requirements

Customer information is handled in accordance with our applicable Privacy Policy.

Payment & Chargebacks

Customers authorize Boston Preferred Car Service to charge applicable reservation amounts, fees, cancellation charges, waiting time, tolls, parking, and other properly incurred charges to the payment method associated with the reservation.

A payment dispute or chargeback does not automatically invalidate the customer's obligations under the applicable reservation and cancellation policies.

Governing Law

These Terms, Conditions & Service Policies are governed by the laws of the Commonwealth of Massachusetts, except where applicable law requires otherwise.

Arbitration

To the extent permitted by applicable law, disputes that are subject to arbitration under these terms shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in Massachusetts.

Any arbitration provision is subject to applicable federal and state law.

Changes to These Policies

Boston Preferred Car Service may update these policies periodically.

The policy applicable to a reservation will generally be the version in effect when the reservation is made or subsequently modified, subject to applicable law and any specific written agreement between Boston Preferred Car Service and the customer.

Severability

If any provision of these terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

No Waiver

Failure by Boston Preferred Car Service to enforce a provision of these terms on one occasion does not constitute a waiver of the right to enforce that provision in the future.

Entire Agreement

These policies, together with the customer's reservation confirmation, any applicable written quote or agreement, and incorporated policies, constitute the agreement relating to the transportation service provided by Boston Preferred Car Service.

If a written quotation or reservation confirmation contains specific terms that differ from a general policy on this page, the specific written terms applicable to that reservation may control.

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